![]() ![]() Cardin EVP/Chief Merchandising Officer Army & Air Force Exchange Service For the full letter, click here. We appreciate your ongoing efforts to help us deliver your products and services with outstanding service to our Servicemen and Women around the world. ![]() ( The Exchange -> Doing Business -> Vendor Compliance ()) Please review these changes carefully and note key expectations with your teams. An updated list of Vendor Compliance rates will be available on the webpage of Doing Business with the Exchange. After consideration of rising costs to administer this program, the Exchange will increase compliance rates effective 1 March 2023. In line with industry practice, we employ a Vendor Compliance Program to communicate and resolve these errors with your team. These errors are often the result of simple data or handling exceptions that result in impacts to our customer service when not efficiently managed. Vendor Compliance Program - March 2023 Update As the Exchange reviews opportunities to strengthen execution of our merchandise programs, we have observed heightened costs surrounding the identification, measurement, and resolution of order shipping and receiving errors within our supply chain.You can find the link to the specific policies at AAFES Price Match Policy or NEX Customer Service (you will have to scroll down a little bit to get to the price matching part. I'd love to hear your experiences with price matching at the military exchanges. The NEX policy is short and clear, but leaves lots of unanswered questions. I like that the AAFES policy is more specific, but that also makes it harder to read. I'm guessing that the cashiers don't understand the policy very well, and I've got no interest in getting into an argument with a cashier over $2.īoth policies have various exclusions and restrictions, and you'll have to read them thoroughly to understand the details. I wish I knew what it meant: does that mean that overseas stores will price match against those online retailers, or that the NEX website will price match against those online retailers? I have tried to price match at my local NEX, for less than $5, and they told me that I would have to produce an advertisement. However, there is an unclear provision for overseas customers to price match against the catalogs and websites of JCPenney, Sears and Walmart. NEX also has two categories: advertised price, or verbal challenge (up to $5.) The NEX does not offer price matching against catalogs (even the NEX catalog) or online retailers. I can't tell if the NEX policy is less generous, or more vague. You also have up to 14 days to price match, so if you make a purchase and it goes on sale (at AAFES or elsewhere) within two weeks, you can get a refund of the difference. However, you can price match between AAFES outlets, including, the retail stores, and the catalog. What this means is that you can't price match an price at an AAFES store, nor can you match a Office Depot store price at. AAFES price matches are only valid between the same sort of store: retail-to-retail, and online-to-online. An oral price match is for an amount less than $10 and does not require an ad or other verification. A regular price match is when the customer brings in an ad from another store and AAFES matches that price. After a suggestion from my smart friend Sandy, I did a little reading and discovered all sorts of interesting things.Īt AAFES, there are two classifications of price matching: regular and oral. Did you know that AAFES (Army and Air Force Exchange Service) and NEX (Navy Exchange) both offer a price match guarantee? I sort of did, but I didn't know the specifics. ![]()
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